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PRIVACY POLICY

Connexium ("we," "our," or "us") is committed to protecting the privacy and confidentiality of personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), Québec’s Law 25, and other relevant Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect personal information.

1. Scope of the Policy

This Privacy Policy applies to all personal information we collect through our interactions with clients, employees, partners, and users of our services, including our website and VoIP offerings.

2. Principles of Data Protection

We adhere to the following principles to ensure compliance with data protection laws:

  • Lawfulness, Fairness, and Transparency: We process personal data lawfully, fairly, and in a transparent manner.

  • Purpose Limitation: We collect personal data for specified, explicit, and legitimate purposes.

  • Data Minimization: We ensure that the data collected is adequate, relevant, and limited to what is necessary.

  • Accuracy: We maintain accurate and up-to-date personal data.

  • Storage Limitation: We retain personal data only for as long as necessary.

  • Integrity and Confidentiality: We ensure data security through appropriate technical and organizational measures.

3. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Identification Data: Government-issued identification numbers (where required by law).

  • Service Data: Information related to your use of our services, including call logs, IP addresses, and usage patterns.

  • Payment Information: Billing details, payment history, and transaction records.

  • Technical Data: Device information, browser type, and website usage data.

4. How We Use Personal Information

We use personal information for the following purposes:

  • To provide and manage our services.

  • To communicate with you regarding your account or service inquiries.

  • To ensure compliance with legal and regulatory obligations.

  • To enhance and improve our services.

  • For marketing purposes (with your explicit consent).

5. Sharing Personal Information

We may share your personal information:

  • With service providers who assist us in delivering our services.

  • With legal authorities if required to comply with legal obligations.

  • With third parties in the event of a merger, acquisition, or asset sale (you will be notified in advance).

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data retention periods are determined based on legal requirements, business needs, and user preferences.

7. Your Rights

Under GDPR, Law 25, and Canadian privacy laws, you have the following rights:

  • Access: You can request access to your personal data.

  • Rectification: You can request correction of inaccurate or incomplete data.

  • Erasure: You can request deletion of your personal data (subject to legal exceptions).

  • Restriction: You can request limited processing of your personal data.

  • Data Portability: You can request a copy of your data in a structured, machine-readable format.

  • Withdrawal of Consent: You can withdraw your consent for data processing at any time.

To exercise your rights, please contact us using the information provided below.

8. Data Security

We implement technical, organizational, and administrative measures to protect personal data from unauthorized access, loss, misuse, and alteration. These measures include encryption, access controls, and regular security assessments.

9. Cross-Border Data Transfers

If personal data is transferred outside Canada or the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms.

10. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to you via email or through our website.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Address: 175 Cedar St, Summerside, PE, Canada, C1N 3R4
Phone Number: 902-918-0026
Email: service@connexium.ca

By using our services, you acknowledge that you have read and understood this Privacy Policy.

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